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Course

Healthcare Revenue Cycle 3

MEDC-40030

Patient Pay/Customer Service -Current Topics Effecting the Revenue Cycle

This course will provide students with the knowledge and skills to successfully complete advanced patient financial calculations and current topics effecting the revenue cycle to include price transparency, fraud, waste and abuse, and volume to value. This course will also train students on how to provide customer service in a healthcare setting to include being patient-centric, understanding cultural differences, language barriers, and healthcare best practices. Students will understand how customer service impacts the perceptions of quality of care. Skills covered will be; communication, listening, being compassionate, and showing patience.

Course Fee: $545

Course Information

Online
3.00 units
$595.00

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This course applies to these programs

Healthcare Revenue Cycle

Course sessions

Closed

Section ID:

183560

Class type:

Online Asynchronous.

This course is entirely web-based and to be completed asynchronously between the published course start and end dates. Synchronous attendance is NOT required.
You will have access to your online course on the published start date OR 1 business day after your enrollment is confirmed if you enroll on or after the published start date.

Textbooks:

Understanding Health Insurance: A Guide to Billing and Reimbursement 18th
by Michelle Green
ISBN / ASIN: 9780357764060

Revenue Cycle Management Best Practices 2nd
by Nadinia A Davis and Belinda M. Doyle
ISBN / ASIN: 9781584265269

You may purchase textbooks via the UC San Diego Bookstore.

Policies:

  • No refunds after: 10/23/2024

Note:

***STUDENTS MAY ENROLL ANYTIME IN QUARTER, until September 30, 2024.**

Schedule:

No information available at this time.
Closed

Instructor: Terri Meier

Terri Meier
Terri Meier, CHFP, CRCR, CSBI, CSMC, has over forty years of experience as an accomplished revenue cycle executive. She is skilled in all aspects of end-to-end revenue cycle financial management, workflow process improvement, training, and developing organizational talent.

As of January 2023, Terri is the Assistant Vice Chancellor Revenue Cycle for University of Arkansas for Medical Sciences where she is responsible for overseeing and directing the overall function of the UAMS revenue cycle, including the integration, strategic planning, and operational performance. Formerly, Terri was the System Director of Patient Revenue Cycle for UC San Diego Health where she was responsible for the implementation, strategic direction, and ongoing optimization of the Shared Business Office. SBO consists of a 50-person internal staff and multiple vendor partnerships. Included in those responsibilities were customer service, self-pay follow-up and financial assistance.
 
Terri has also served as the Director Revenue Cycle for Stanford Healthcare and Oregon Health and Science University were she was responsible for the strategic direction and daily operation of Patient Financial Services for both hospital and professional billing. Scope of services includes, billing, collection, denial management, cash posting, charge master, coding customer service and revenue integrity.

Terri earned her Certificate in Health Care Management, Oregon Graduate Institute (OGI). Terri is a Certified Healthcare Financial Management Professional (CHFP), a Certified Revenue Cycle Specialist (CRCR), a Certified Specialist Managed Care (CSMC), and a Certified Specialist Business Intelligence (CSBI) through the Healthcare Financial Management Association (HFMA).
 
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