Business Communication Skills

Being able to communicate your ideas accurately and persuasively is essential in a business environment. Explore the communication skills necessary to be productive in today's complex workplace. Discover how to analyze and address a range of audiences. Learn the basics of speech organization, body language, vocal variety and speaking without preparation. Improve your interactions one-on-one and in meetings.

Topics include recognizing and responding to nonverbal messages, personal vs. position power, negotiation, accommodating individual differences (age, culture, gender), giving and receiving constructive criticism, understanding group dynamics and team development, professional writing skills, and presentation skills.

This course will prepare you to communicate more effectively in business. You will explore the foundations of business communication, develop your business writing skills (applying clear communication principles to written communication), improve normal business correspondence, write more effective reports, and learn how to improve oral presentations.

Learning Objectives

By the end of this course, you will better understand:

• the foundations of business communication
• how to develop their writing skills
• how to properly manage correspondence
• report writing
• how to make better oral presentations
• how to improve employment communication

This course will provide 27 education hours. To receive Professional Development Units (PDU’s), submit your UCSD transcript to the Project Management Institute (PMI).