Patient Pay/Customer Service -Current Topics Effecting the Revenue Cycle
This course will provide students with the knowledge and skills to successfully complete advanced patient financial calculations and current topics effecting the revenue cycle to include price transparency, fraud, waste and abuse, and volume to value. This course will also train students on how to provide customer service in a healthcare setting to include being patient-centric, understanding cultural differences, language barriers, and healthcare best practices. Students will understand how customer service impacts the perceptions of quality of care. Skills covered will be; communication, listening, being compassionate, and showing patience.
Course Fee: $545
Course Number: MEDC-40030
Credit: 3.00 unit(s)
Related Certificate Programs: Healthcare Revenue Cycle
+ Expand All
3/27/2023 - 6/16/2023
This course is entirely web-based and to be completed asynchronously between the published course start and end dates. Synchronous attendance is NOT required.
You will have access to your online course on the published start date OR 1 business day after your enrollment is confirmed if you enroll on or after the published start date.
Laura Handy Dineen, MHA, CRCR, has over thirty years of experience in the healthcare arena with a primary focus on the revenue cycle, 15 years of that experience in academic settings. Her experience spans both the medical delivery and the payer sides of the industry and in addition to revenue cycle has worked in information technology, managed care contracting and finance.
Laura is currently the Executive Director of System Revenue Cycle for UC San Diego Health where she is responsible for revenue cycle operations for the medical centers and the clinical practice organization. Included in those responsibilities are Patient Access, Health Information Management, Coding and Revenue Integrity/Chargemaster, Clinical Research Billing, Accounts Receivable Management for Hospital...Read More
Understanding Health Insurance 17th
by Michelle A. Green, MPS, RHIA, FAHIMA, CPC
ISBN / ASIN: 9780357621356
Revenue Cycle Management Best Practices 2nd
by Nadinia A Davis and Belinda M. Doyle
ISBN / ASIN: 9781584265269
You may purchase textbooks via the UC San Diego Bookstore.
No refunds after: 4/3/2023.
Understanding Health Insurance , 17th Edition
Author: Michelle A. Green, MPS, RHIA, FAHIMA, CPCISBN /
Revenue Cycle Management Best Practices , 2nd Edition
Author: Nadinia A Davis and Belinda M. Doyle ISBN / ASI
***STUDENTS MAY ENROLL ANYTIME IN QUARTER, until April
3/27/2023 - 6/16/2023
You will have access to your course materials on the published start date OR 1 business day after your enrollment is confirmed if you enroll on or after the published start date.
There are no sections of this course currently scheduled. Please contact the Healthcare & Behavioral Sciences department at 858-534-9262 or firstname.lastname@example.org for information about when this course will be offered again.