Healthcare Revenue Cycle 3

Patient Pay/Customer Service -Current Topics Effecting the Revenue Cycle

This course will provide students with the knowledge and skills to successfully complete advanced patient financial calculations and current topics effecting the revenue cycle to include price transparency, fraud, waste and abuse, and volume to value. This course will also train students on how to provide customer service in a healthcare setting to include being patient-centric, understanding cultural differences, language barriers, and healthcare best practices. Students will understand how customer service impacts the perceptions of quality of care. Skills covered will be; communication, listening, being compassionate, and showing patience.

Course Fee: $545

Course Number: MEDC-40030
Credit: 3.00 unit(s)
Related Certificate Programs: Healthcare Revenue Cycle

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9/25/2023 - 12/15/2023

$545

Online

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• SECTION ID:

  174889

• CLASS TYPE:

  Online Asynchronous.
  
  This course is entirely web-based and to be completed asynchronously between the published course start and end dates. Synchronous attendance is NOT required.
  You will have access to your online course on the published start date OR 1 business day after your enrollment is confirmed if you enroll on or after the published start date.

• INSTRUCTOR:
  

  Meier, Terri

  Terri Meier, CHFP, CRCR, CSBI, CSMC, has over forty years of experience as an accomplished revenue cycle executive. She is skilled in all aspects of end-to-end revenue cycle financial management, workflow process improvement, training, and developing organizational talent. As of January 2023, Terri is the Assistant Vice Chancellor Revenue Cycle for University of Arkansas for Medical Sciences where she is responsible for overseeing and directing the overall function of the UAMS revenue cycle, including the integration, strategic planning, and operational performance. Formerly, Terri was the System Director of Patient Revenue Cycle for UC San Diego Health where she was responsible for the implementation, strategic direction, and ongoing optimization of the Shared Business Office. SBO c...Read More

• TEXTBOOKS:

  REQUIRED

  Understanding Health Insurance: A Guide to Billing and Reimbursement 18th
  by Michelle Green
  ISBN / ASIN: 9780357764060

  Revenue Cycle Management Best Practices 2nd
  by Nadinia A Davis and Belinda M. Doyle
  ISBN / ASIN: 9781584265269

  You may purchase textbooks via the UC San Diego Bookstore.

• POLICIES:

  No refunds after: 10/4/2023.
  

• NOTE:

  ***STUDENTS MAY ENROLL ANYTIME IN QUARTER, until OCTOBER 2, 2023.**

• DATE & LOCATION:

  9/25/2023 - 12/15/2023
  extensioncanvas.ucsd.edu
  You will have access to your course materials on the published start date OR 1 business day after your enrollment is confirmed if you enroll on or after the published start date.