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Patient Pay/Customer Service -Current Topics Effecting the Revenue Cycle

This course will provide students with the knowledge and skills to successfully complete advanced patient financial calculations and current topics effecting the revenue cycle to include price transparency, fraud, waste and abuse, and volume to value. This course will also train students on how to provide customer service in a healthcare setting to include being patient-centric, understanding cultural differences, language barriers, and healthcare best practices. Students will understand how customer service impacts the perceptions of quality of care. Skills covered will be; communication, listening, being compassionate, and showing patience.

Course Fee: $545

Note: Required Textbooks:
Understanding Health Insurance: A Guide to Billing and Reimbursement, 18th Edition; Author: Michelle Green ISBN / ASIN: 9780357764060

Revenue Cycle Management Best Practices, 2nd Edition; Author: Nadinia A Davis and Belinda M. Doyle ISBN / ASIN: 9781584265269

Course Number: MEDC-40030
Credit: 3.00 unit(s)
Related Certificate Programs: Healthcare Revenue Cycle

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