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For too many organizations, employee concerns are an unpleasant cost of doing business -- conflict is seen as something to "avoid" rather than an opportunity to learn and improve. In this course, you'll sharpen workplace skills that will:

  • Help you teach employees how to resolve conflict;
  • Modernize the way you receive complaints;
  • Revolutionize the way you investigate allegations of misconduct; and
  • Introduce an entirely new way to positively resolve conflict.

This course will address issues related to workplace culture, employee relations and relationship management from both the organizational and individual perspective. 

Learning Outcomes
At the end of this course, students will: 
  • Understand how focusing on the larger issue of creating and sustaining a healthy workplace culture is necessary to master the art of conducting workplace investigations
  • Understand the need to teach employees and managers how to solve conflict when it is still low level
  • Be able to help their organizations implement policies and practices making it more likely that employees will speak up, intervene, and report concerns so that fair and consistent investigations can be conducted
  • Recognize the types of unconscious biases that could negatively impact decision-making at every step of the conflict resolution process, and learn to disrupt those biases to eliminate that negative impact
  • Have a deep understanding of each step required to conduct fair, thorough and timely workplace investigations
  • Understand the need for developing mechanisms to determine both backward-looking accountability principles (discipline if misconduct found) and forward-looking accountability principles (what was learned, what preventive measures can be implemented to prevent recurrence)
Who should attend
  • HR Managers, Directors, and Leadership
  • Individuals preparing to be promoted to HR Managerial positions
  • Graduates of the HR Management Certificate Program (not a prerequisite)
  • Individuals needing recertification credits
  • Individuals needing MCLE and Reduction of Bias credits (this course is approved by the State Bar of California for 9 hours of MCLE credit).

Other Credits: UCSD certifies this course is approved by the State Bar of California for 9 hours of MCLE credit.


This course doesn’t count towards UCSD Extended Studies Professional Certificate in Human Resource Management. For more information, contact the Program Manager at
Register for our free online HR Info Session.

Course Number: BUSA-40966
Credit: 2.00 unit(s)
Related Certificate Programs: Human Resource Management

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