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Case managers are needed in all areas of healthcare delivery when meeting the needs of patients and families. Healthcare professionals (RNs, MDs, RT, LVN, social workers) are eligible to become certified Case Managers. This course delivers training to become a case manager. Topics covered: Essentials of Case Management, Physical & Psychological Factors: Introduction to Clinical Pathways/Practice Guidelines, Insurance Lines & Health Benefits Plans, Legal Responsibilities, Social Work Responsibilities, Disability Management, Mental Health and Substance Abuse, Advanced Illness Management, Active Duty Military and Veterans, & Student Presentation of Case Studies. Course is 9 full day class sessions, plus a case study project presented over one full day; an 11th day is scheduled for presentations when class exceeds 15 students.


NOTE: Summer 2024 classes will be offered via live Zoom remote delivery format. Zoom class sessions will be held on Saturdays, 8:00 AM to 5:00 PM (PST), from 6/29/24 - 9/14/24, with one class scheduled on
 Friday, 9/13/24.  Students must have a Zoom account to participate.

This program offers 72 BRN CE hours and 72 Contact Hours​.

This course provides 72 Contact Hours. Units/CEUs: Family & Preventive Medicine: 9 units; Registered Nurses:  72 hours re-licensure credit.
Contact Hours are rewarded for the completion of the following criteria:

  • Final grade of Pass/70% or higher
  • Full (100 %) attendance is required for CEU credit, no partial credit is permitted.
  • Students must meet all class requirements, including submission and presentation of the final case study, and
  • Course must be taken for either a Letter Grade or Pass/No Pass grading option.
The instructors for this course have no conflicts of interest to disclose. 
This course was last updated in 2023, Content is reviewed and updated as needed but no longer than 3 years. The expiration date for this course is December 31, 2026.

Other Credits: BRN: 72 CE hours.

Note: Required for Specialized Certificate in Case Management. Completion of this course prepares qualified candidates for the Certified Case Manager (CCM) designation examination, offered through the Commission for Case Manager Certification. For additional information, contact Debbie Ortuño at

Course Number: FPM-40226
Credit: 9.00 unit(s)
Related Certificate Programs: Case Management

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