Navigating Conflict

Conflict is a natural and inevitable part of human interaction, but how we manage it can make all the difference. Effective conflict management is not about avoiding disagreements, but rather about navigating them in a way that fosters understanding, collaboration, and growth. This session is designed to equip you with the tools to handle conflicts with confidence and composure. You will explore the dynamics of conflict and develop skills to turn challenging situations into opportunities for positive outcomes.

• Understand Conflict and Conflict Dynamics
• Communication Skills and Strategic in Conflict Resolution
• Building and Maintaining Relationships Post-Conflict

 

Learning Outcomes:

• Identify and explain the types of conflicts and common sources that contribute to conflict situations in both professional and personal contexts.
• Demonstrate effective communication strategies and analyze conflict situations to identify underlying issues and emotional triggers within conflict scenarios.
• Evaluate different conflict resolution strategies and create a tailored approach to managing and resolving conflicts, focusing on achieving constructive outcomes while maintaining relationships.
• Apply techniques for managing difficult conversations and analyze their effectiveness in real or simulated environments, focusing on maintaining composure and achieving resolution.
• Develop personal action plans for conflict resolution and evaluate their own and others' responses to conflict, fostering continuous personal growth and enhanced interpersonal dynamics.

Additional Details:

Total Hours of Instruction: 1.5
Format: This course is completely online and self-paced, allowing students to complete the course at their own initive, providing flexibility to learn whenever and wherever they wish.
How to register: Please fill out this form. 

Meet the Instructor: 



Parish D. Jefferson brings a prosperous career spanning over two decades, featuring leadership roles as a global account manager, program manager, and director within Fortune 500 companies. His extensive background encompasses diverse areas, including educational technology, diversity, equity, and inclusion (DEI), product adoption, partner management, and team optimization. He has a proven track record of successfully launching and managing new programs, building high-performing teams, establishing and nurturing strategic partnerships, and fostering inclusive work environments. Parish is recognized as a leader in his field and frequently speaks at national conferences, university events, and online panels. Parish holds a diverse educational background, including a Bachelor of Science in Managerial Economics from the University of California, Davis, a Master of Arts in Education from the University of Michigan, and a Master of Science in Social Work from the University of Texas. He is in his final year of completing his Ph.D. in Organizational Development and Leadership at the University of Arizona Global Campus, with a concentration in diversity and inclusion, where he is poised to bring cutting-edge insights and a wealth of experience to drive positive change and equity within the education and corporate community.

 

Questions?

We’re here to help! If you have any questions or need further information, please feel comfortable reaching out. Our team is dedicated to ensuring you have all the information you need to make an informed decision about your education.
 

Contact Your Program Manager


Grace Sheehy
grsheehy@ucsd.edu
📅 Schedule a Phone Appointment
 

To register for the course please fill out this form.