LHCO-219 Process Improvement in Healthcare

In this course you will learn and apply concepts and techniques of business process analysis and improvements as building blocks for operations improvement strategies in healthcare. You will analyze and improve processes in various contexts using different process improvement tools from simple process-mapping to computer-based process modeling.  In addition, the use of fundamental and sophisticated analytical techniques to design and manage efficient and effective operations and processes will be covered. The importance of balancing technical/analytical and organizational/behavioral aspects of business process improvements will be highlighted.