Conflict Resolution, Negotiation & Team Building LHCO-204

This course studies key management concepts and roles of management and how they apply in successful, dynamic organizations. You will examine the competencies of effective managers in developing customer focus, planning, selecting and developing individuals and teams, communicating, managing resources, using technology and being adaptable. You will be exposed to the theory and process of effective negotiation as well as various team building and conflict resolution strategies in a variety of contexts.